The positive relationship between Bonadio and the Department proved fruitful in identifying best case practices, both already in place and for future endeavors, to move the Department along a continuum of superior service to the community. Both Timothy Ball, CFE/Manager, and Kelley Smeal, consultant, of The Bonadio Group, praised the professionalism, knowledge, timeliness of case processing, and open communication of the Department and its employees. The Department and its employees found working with Bonadio to be an experience of professionalism with detailed knowledge of the complex issues that Social Service agencies are faced with.
Through this joint collaboration, the Department was able to institute some suggested practices and to realize a savings to the Department of $275,000 in retroactive funding claims. Other suggestions included succession planning and additional staff to assist in optimum investigations. The Department thanks the Allegany County Legislature and the Bonadio Group for this opportunity to expound upon services to clientele and the community.