PHOTO: Michele McMorris, Clinical Coordinator, right, accepted the Excellence in Patient Service award from Janice Pavia, RN, Clinical Quality Nurse with United Healthcare on behalf of the Jones Memorial Medical Practices. Missing from the photo is Andrea Burch, Business Manager of the Jones Memorial Medical Practices.
Wellsville - For the second consecutive year, the Jones Memorial Medical Practice Group has been recognized by United Healthcare for Excellence in Patient Service! The award, which includes a $10,000 incentive payment, was presented for the efforts made in encouraging patients to take advantage of healthcare screenings provided by United Healthcare. “The priority is providing outstanding care and working with the patients to make sure they get the annual preventative visit and recommended health screenings offered by their insurer,” explained Michele McMorris, Medical Practices Clinical Coordinator.These screenings include mammograms, PAP tests, colonoscopy, and eye exams for diabetes. Working together, the receptionists and the nurses identified patients who were in need of an annual physical and recommended screenings. The team would then reach out to these patients and encourage them to complete these recommendations. These efforts resulted in much higher patient compliance.
The award was based on how well six measures were met by the group. “We scored 90-percent on all six, including breast cancer screens, colorectal cancer screens, Body Mass Index, diabetes testing requirements, and blood pressure control in patients with hypertension,” explained Mrs. McMorris. Early detection of chronic illnesses – like diabetes and hypertension – is key to controlling the complications that can arise from them.The Medical Practices group was among approximately 1,000 practices nationwide that successfully met the United Healthcare program’s goals. “We have already started working on meeting the 2016 measures,” said Mrs. McMorris. “At the end of the day, the money is a nice reward, but the only thing that really matters is the health of our patients.”