Friday, September 30, 2016

The tech support scam is popping up again

Buffalo, NY (September 30, 2016)-- Better Business Bureau of Upstate New York’s Scam Tracker is receiving reports again of scammers pretending to offer tech support to unsuspecting users.
There are three types of tech support scams. The first is a phone call from a “specialist” at a computer company. The second type is a pop up on your computer, wanting you to call a number to fix the “problem” your computer has. Ransomware is the third type. These programs lock your computer and demand payment to release your files. Be careful not to give in to this request. You could be a target again because the scammers know they have someone who will do what they say.
Reports to BBB’s Scam Tracker:
Monroe County: “Pop up window appeared while using Internet and advised me to contact Microsoft immediately about a security breach on my system. Phone number given was ***-***-**** which went to an answering machine. Pop up does not go away even after the system has been turned off and restarted.”
Albany County: “This guy called me up two days ago and said “Hi, I am from Microsoft tech support. I wanted to let you know that our servers here at Microsoft are showing that your software needs special attention as there is a problem on your computer.” He then told me to hold down the Windows key on the keyboard and search for the letters “OSK” in the search bar and then follow his instructions so that he can gain access to my computer and fix the problem.”
Orleans County: “Computer screen froze and said to call certain number to free it up of all spyware and such. Finally resolved for one check for $499.99 and another for $395.95. Haven’t felt good about it since it happened yesterday.”
Better Business Bureau of Upstate New York has advice to stay ahead of these scammers:
If you receive a call, do not rely on caller ID to know who is calling. Scammers can spoof a name and number to hide their real identities.
Use or a known company’s official website to get tech support information.
Never give out your password or allow remote access to your computer the phone.
If you think you downloaded a virus or ransomware:
Update or download security software from a legitimate provider and scan your computer.
Change all of your passwords. Use a password manager to keep track of your passwords.
If you get a pop-up, use Control-Alt-Delete to get rid of it. Do not click on the ad.
Watch your credit cards statements for unauthorized charges. You can call the card company to have the charges dropped.
BBB’s Scam Tracker provides information on trending scams in our area.  For updates, visit our blog and follow us on Twitter and Facebook.